S1E1.1: ServiceNow ITOM Explained | What is ITOM, Why ITOM & ITSM vs ITOM
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S1E1.1: ServiceNow ITOM Explained | What is ITOM, Why ITOM & ITSM vs ITOM
Welcome to Episode 1.1 of the ServiceNow ITOM Mastery Series! In this episode, we build the foundation for your ITOM journey by understanding what ITOM is, why organizations need it, and how it differs from ITSM. Before diving into CMDB, Discovery, Service Mapping, Event Management, and AIOps, it's important to understand the bigger picture of ...
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