Hosted on MSN

Upgrade your call center English for happier customers

Strong English skills are a game-changer in call centers, shaping customer perception and boosting career growth. From pronunciation to empathetic phrasing, small language tweaks can transform ...
WDSU

Residents say GeauxPass temporary customer service center is lackluster

YOUR SCREEN. ALL RIGHT. HIGH COST, UNEXPECTED FEES AND PENALTIES. THAT’S WHAT RESIDENTS THOUGHT A NEW CUSTOMER SERVICE CENTER WOULD ADDRESS. WHEN IT COMES TO THE BELLE CHASSE BRIDGE TOLLS. YEAH, ...
CNBC

'I hate customer-service chatbots': The consumer-AI refund relationship is off to a rocky start

To learn more about the CNBC CFO Council, visit cnbccouncils.com/cfo Many consumers say early experiences with customer support chatbots feel more like deflection ...
Wall Street Journal

FCC Advances Effort to Bring Telecom Call Centers Back to the U.S.

The Federal Communications Commission advanced a plan to bring outsourced call center jobs back to the U.S., voting Thursday to open the proposal to public comments and paving the way to adoption ...
BizTech

Financial Institutions Improve Customer Experiences with AI-Powered Cloud Contact Centers

Wylie Wong is a freelance journalist who specializes in business, technology and sports. He is a regular contributor to the CDW family of technology magazines. OceanFirst Bank once faced a common ...
The Post-Crescent

Spectrum to close Appleton call center, laying off 313 workers

Spectrum is closing its call center in Appleton, according to a Charter Communications notice on March 18 to the Wisconsin Department of Workforce Development. The notice to DWD said Spectrum, the ...
NewsNation

FCC weighs English proficiency rule for call center workers abroad

FCC Chairman Brendan Carr said the commission plans to vote this month on several proposals, including whether offshore call center workers for telecom companies should be required to be “proficient ...
CMS Wire

FCC Offshore Call Center Proposal Puts Customer Experience Leaders on Notice

The Federal Communications Commission is preparing to vote this month on a proposal that would put offshore call center practices squarely in the regulatory spotlight, with potentially significant ...
san

FCC floats English proficiency rule for customer service lines

Federal Communications Commission Chairman Brendan Carr announced a set of proposals to require a customer service representative to either be American or be understood by one. The call center ...
Crain's Chicago Business

H&M Group to lay off 181 workers at downtown call center

Gift Article 10 Remaining As a subscriber, you have 10 articles to gift each month. Gifting allows recipients to access the article for free. Swedish fashion company H&M Group plans to lay off 181 ...
The Baltimore Sun

‘Systemic failings’ in BGE customer call center haven’t been addressed, state finds

Thousands of customers have called the Baltimore Gas and Electric Company’s customer call center in the past year; many were met with hourslong wait times and unfulfilled promises from BGE to call ...