Quiq reports 12 best practices for call centers to enhance customer service, emphasizing empathy, efficiency, agent training, ...

NCT-911, which runs 40 dispatch centers across North Texas, rolled out a new AI tool to help calltakers quickly identify ...

Pope Leo XIV's encyclical reminds us that a future in which millions of people feel economically unnecessary is a civic, ...

A former Baker Hughes facility in Oklahoma City now manufactures data center equipment used by Google and Facebook.

Learn what a CX platform is and how AI-powered tools help businesses measure, analyze, and improve customer experience ...

Zoom says AI is driving adoption and bigger multiproduct deals, backing a revenue beat, raised FY2027 guidance and a larger buyback.

Squaretalk offers calls, messages, monitoring, CRM integrations, and transparent prices to US companies in real estate, ...

The National Electronics and Computer Technology Center (Nectec) is urging the National AI Committee to adopt a priority ...

Drones and AI are changing how police do their jobs, and that includes Idaho.

A hybrid workforce that pairs AI capacity with human judgment offers a way forward, but only if health systems are willing to do the operational work first.

For one, labs typically don’t have what Bollyky calls the necessary machinery they need to test and validate vaccines and ...

Police departments across Idaho are embracing AI-powered surveillance tools to solve crimes faster, even as critics raise ...