Adam Hayes, Ph.D., CFA, is a financial writer with 15+ years Wall Street experience as a derivatives trader. Besides his extensive derivative trading expertise, Adam is an expert in economics and ...

Six Sigma provides a framework for measuring process performance and making improvements to better meet customer needs. Although full-scale Six Sigma implementations are usually limited to large ...

Six Sigma principles use statistical and numeric methods to reduce the number of defects in output to an insignificant level. They emphasize simplicity of process, quality of parts and supplies, and ...

Lean and Six Sigma are the perfect pair for improving customer value by reducing waste, boosting productivity, and reducing defects and variations in products and services. Lean Six Sigma combines two ...

As a manager or executive at a small business, “Six Sigma” is probably not on your to-do list. Yet this proven methodology for quality improvement, developed at Motorola in the early 1980s and ...

“We’re doing Lean + Six Sigma!” The look in his eyes was confident, with a hint of smugness. I knew what I was supposed to say… “Well, then, you’re at the leading edge, doing all you possibly could be ...

Whether we’re practicing Lean or Six Sigma, what we’re really targeting is process improvement. The process could be technical, commercial, or a support-process to the standard order-to-delivery ...

Social media is more than just another channel for customer care; it’s a game changer. Companies that don’t realign their customer care strategies and processes to adjust to this new reality will ...

FORT BRAGG, N.C. (Nov. 21, 2011) -- Complex processes can lead to unintended, and multifaceted, challenges that can consume more time and money than necessary. Whether it is inventory control, the ...