When things go wrong, efforts to hold people “accountable” in an organization rarely produce what leaders actually want.

We constantly hear about the importance of “accountability,” meaning that organizations and individuals have to be held accountable for misconduct or failures to act. The focus on accountability is a ...

From Coldplay’s board scandal to Nestlé’s CEO investigation and the ongoing fallout from FTX’s leadership collapse, headlines have been littered with stories of leaders whose organizations crumbled ...

And almost always… people flinch. They think of punishment, of blame, of being called out. Across healthcare, engagement surveys tell the same story. One of the lowest-rated statements year after year ...

In high-accountability organizations, decisions carry consequences that ripple across customers, employees, partners and brand reputation. When the stakes are high, indecision becomes expensive and ...